Privacy Policy

 

Martin Care Services believes strongly in protecting the privacy of the personally identifiable information you share with us. We will not provide, sell or share your personal information to any nonaffiliated third party for independent use. We share information only in one of the following circumstances: a) you authorize it; b) you have requested a transaction requiring it; c) or we are required or permitted by law to disclose such information. We encourage you to read this Privacy Policy carefully.

Scope

In general, this Privacy Policy applies to all personal information collected through our websites, call centers, emails, mail, web forms, contests, subscribing to an e-mail distribution list, and other data collection methods. Based on the product your purchase, additional medical information may be collected from you (e.g. Medical Alert Systems). You are under no obligation to provide this additional medical information.

Information Use

Martin Care Services collects information only in instances where we feel it will be of assistance in providing individuals with quality service. Live at Home Monitoring routinely collects information used to create summary statistics in determining ways to improve on-line services. Information collected is vital to identifying system performance and/or problematic areas that need correction. We may use your personal information in responding to an inquiry you send to us. This information may also be stored for reference when making improvements and/or adjustments to our website and on-line services.

E-mail Communication

E-mail communication through the Internet is not always secure. Please be thoughtful of the personal information you share or request through non secure email correspondence. We may use your personal information in responding to an inquiry you send to us.

Benefits of Providing Personal Data

Providing your personal information enables us to offer you a number of benefits. It will make it easier and more convenient for you to request information specific to your interests, to save time by storing your preferences, to receive personalized messages, to offer you better products through us or our affiliates, to provide more responsive customer service, and to improve our websites. If you do not want us to use your personal data which you have not provided to us yourself, you can let us know by contacting us at the address listed below.

Protecting Your Financial Information

Martin Care Services will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud. We strive to protect the security of your credit card information in our possession, custody or control. We maintain confidentiality through reasonable safeguards designed to protect against the loss, misuse or unlawful disclosure of your credit card information, including, but not limited to, limiting access to your credit card information.

Links to Other Websites

Our website includes links to other websites which may have their own privacy policies that are different than Live at Home Monitoring. You should carefully review the privacy policies on those sites as they may differ from the Live at Home Monitoring privacy policy.

Website Use of “Cookies”

Our website will send a "cookie," a small text file, to your computer. This allows us to recognize your computer the next time you visit, without bothering you with another request to register. Depending on the Internet Browser you use, you can set your browser to restrict or block cookies; please refer to the help file of your Internet Browser.

When you visit our website to browse, read, or download information, we collect and store some "visitor information" from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our website, and the Internet address of the website from which you linked directly to our website. We use this information to measure the traffic on our websites, help us make our websites more useful and to defect, fight and report fraud. We periodically delete this information over time.

Search Engine Information

This site uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.

Protecting Your Social Security Number (SSN)

Depending on the product you purchase or method of payment (i.e. Medicare), Martin Care Services may collect your SSN in the course of business. We strive to protect the security of your SSN in our possession, custody or control. We maintain confidentiality through reasonable safeguards designed to protect against the loss, misuse or unlawful disclosure of your SSN, including, but not limited to, limiting access to your SSN. Your SSN will not be used as a searchable personal identifier for you when you contact our company.

Protecting Your Information

We recognize our responsibility to protect the information you entrust to us. Martin Care Services uses a variety of secure techniques to protect your information. Our websites also may make chat rooms, forums, message boards and/or newsgroups available to you. Please remember that any personally identifiable information you provide in these areas is also available to other users, and you should exercise caution before deciding to disclose it.

Parental Information

While Martin Care Services website are not targeted at children or teenagers under the age of eighteen, it is our policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using, or disclosing personal information from children under the age of eighteen. We strongly recommend and encourage that parents take an active role in supervising the online activity of their children and teenagers.

Changes to this Privacy Policy

Martin Care Services may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time.

Contact Us

If you would like to contact Live at Home Monitoring, you may do so by calling (800) 574 9180, through the website “Contact Us” page, or at the address listed below:

Privacy Officer
Martin Care Services
PO Box 1971
Keller, TX 76244

This privacy statement applies for Medical Alerts systems and Personal Emergency Response Systems (PERS).